Music On Hold: Is the Music You’re Playing Legal?

Did you know that your on hold music must be licensed? First things first, we should point out that this isn’t professional legal advice, if you’d like an educated comment on the law and how it applies to your specific situation, please contact your lawyer. However, as a professional music on hold and message on hold company, we can tell you that copyright laws do apply to on hold music.

That means you can’t simply play your favourite Lady Gaga album as your on hold music. Indeed, doing so may result in fines and penalties. If this sounds concerning, and dealing with copyright law sounds like a complicated headache, worry not. Licensed music is one of the manyservices that we provide here at Sold on Hold. In other words, we take care of the music licensing for you! That means you needn’t worry about penalties or fines or educating yourself on the ins and outs of copyright law.

Over the course of nearly 20 years in business, we have built a large music library containing thousands of music tracks across a range of musical genres, from classical to fast-paced rock. We may not have Lady Gaga’s latest album in our database, but no matter whether you’re looking for background music or a music on hold production, we’ll work with you to find a track that suits your brand and your audience. We can play samples for you, allowing you to directly choose your licensed track, or we can pick an appropriate track for you.  Whichever option you choose you can rest assured that your on hold production is legal!

If you have any questions or would like to learn more about Sold on Hold and the music on hold/message on hold services that we provide, please contact us. We will be happy to answer any questions that you may have.

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(Author: Vincent Jones – Head Writer/Account Manager at Sold on Hold)